Terms and Conditions:
Our cancellation policy is as follows: 24 hours notice if your party is 9 or less passengers for a full refund. For a booking of 10 or more people, we require 72 hours’ notice for a full refund. For a private charter, we require 15 days’ notice for a full refund.
For any refunds on Gemini tee shirt orders, please contact the Gemini office at 808.669.0508 for a full refund.
What kind of information does Sailing Shipps LTD collect?
We may collect personal information from you, such as your name, email address, postal address, phone number, and/or credit card number when you visit our website, place an order online or by phone, contact us with a question or concern, or participate in a contest, promotion, or survey.
How does Sailing Shipps LTD use my information?
We may use your personal information in the following ways:
- To process and fulfill your order, including sending you emails to confirm your order status and shipment
- To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
- To administer and fulfill our contests and other promotions
- To protect the security or integrity of our websites and our business
- To contact you if necessary
Does Sailing Shipps LTD share my information?
We may share your personal information in the following ways:
- We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Sailing Shipps LTD or others.
- In the unlikely event of a sale or merger of Sailing Shipps LTD or any of our businesses, our customers’ personal information and other information we have collected as described in this policy may be among the transferred business assets.
How do I access or change my information?
To make any changes to a current booking, you will need to contact our reservations phone number at 808.669.1700 or fax us at 808.669.1771 to update or make changes to your reservation.
How does Sailing Shipps LTD protect kids’ privacy?
Sailing Shipps LTD is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our websites are general audience sites and are not targeted to or intended for use by children.
Our websites use “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.
How do I know my personal information is secure?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.
When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the section entitled, “How do I contact you?”, below.
What is “phishing”?
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your credit card information or other personal information through email.
How do I contact you?
Office Phone: 808.669.0508
Reservations Phone: 808.669.1700
Mailing Address: Gemini Charters, PO BOX 10846, Lahaina, Hawaii 96761
Your California Privacy Rights
California Civil Code Section 1798.83 permits customers of Sailing Shipps LTD who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address: Gemini Charters, PO BOX 10846, Lahaina, Hawaii 96761